The objective of the policy
Policy Objectives Dreadnought Utilities LTD strives to maintain and enhance its reputation for providing quality products and services. We value complaints because they help us improve our products, services, and customer service. Dreadnought Utilities LTD is committed to listening to the needs and concerns of our customers or potential customers and resolving customer complaints as quickly as possible. This policy has been developed to provide guidance to both our customers and employees on how Dreadnought Utilities LTD receives and handles customer complaints. We are committed to dealing with your complaints in a consistent, fair, and impartial manner. The purpose of this policy is to ensure that:
Definition of Complaints
For purposes of this Policy, a Complaint means a Customer expressing dissatisfaction with respect to the Travel Services provided by us.
How to File a Complaint
If you are unsatisfied with the service we have provided, your first consideration should be to speak directly to the employee who responded. If you feel uncomfortable with this, or feel that the staff.
Involved have not addressed your concerns, you may file a complaint using one of the following methods: com/. • Information you need to provide by emailing
dreadnought.utilities@gmail.com
to hold. We may need to contact you to clarify details or request additional information as necessary. In order for us to investigate your complaint quickly and efficiently, we ask for the following information: • Details of the steps you have already taken to resolve the complaint,
Complaint Recording
If we receive a complaint, we will record your name and contact details. We will also record all details of the complaint, including the facts and causes of the complaint, the consequences and the actions taken after the complaint has been investigated. We also record all dates and times associated with complaint resolution actions and communications between us. As part of our continuous improvement plan, management monitors complaints for identifiable trends and takes corrective/corrective actions to mitigate identified issues. If you submit a complaint, we store your personal data only for the purpose of processing your complaint. Your personal data is affirmatively protected from disclosure unless you explicitly consent to such disclosure.
Our Six Point Complaint Procedure
We will acknowledge receipt of your complaint within three business days of our receipt of your complaint. Investigation: Conduct an initial review of your complaint to determine if additional information or documentation is required to complete the investigation. We may need to contact you to clarify details or request additional information as necessary.
Investigation: Within 10 business days of receipt of your complaint, we will investigate your complaint objectively and investigate impartially. We will investigate your complaint. Our Response: Following our investigation, we will inform you of our findings and any actions we may have taken in relation to your complaint. Wake up: we may change ours